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Training

Providing professional, competent and compassionate care is a skill, and one that Just Better Care supports all our staff develop.

At Just Better Care, we ensure our support workers are providing the best possible support through our comprehensive training and development program.

All Just Better Care support workers have ongoing opportunities to broaden their skills and experience, ensuring our team is equipped and educated to provide exceptional care and support.

Basic skills

Introduction to aged care
Introduction to disability support
Person centred care
Communicating with clients
Client rights and responsibilities
Dignity and respect
Privacy and confidentiality
Social support
Duty of care

Providing respite
Dementia
Medication
Emergency procedures
Epilepsy first aid
Complaints
Personal care
Domestic assistance

Complex skills

Bowel care
Catheter care
Diabetes management
PEG Feeding

Epilepsy and epilepsy first aid
Advanced manual handling
Complex personal care

Occupational health and safety

Participating in work safety procedures
Incident and injury reporting
Hazard reporting
Risk assessments
OH&S inspections

Manual handling
Standard precautions
Infection control
Waste disposal
Handling hazardous material

Monthly training

Dementia and challenging behaviours
Nutrition and hydration
Boundaries
Basic first aid (choking, strokes, shock, bleeding)
Working with culturally and linguistically diverse clients
Working with Aboriginal and Torres Strait Islander clients
Working ethically
Recognising and reporting responsibilities
Challenging behaviours
Interpersonal skills appropriate to the relationships with clients
Clarifying your role and responsibilities

Duty of care
Risk management
Epilepsy
Diabetes
Understanding special needs groups: veterans
Understanding special needs groups: care leavers (the Forgotten Australians)
Understanding special needs groups: financially disadvantaged clients
Understanding special needs groups: geographically disadvantaged clients
Understanding special needs groups: homeless
Communicating with non-verbal clients: tools and techniques

Equipment and aids

Using and identifying the need for equipment and aids.
Manual handling
- Hoists
- Slide sheets
- Pelican belts
Communication aids
Mobility aids

Specialist training

Everyone’s needs are different. Sometimes specialist training will be required to enable our support workers to provide specific support for someone. Just Better Care encourages the development of special skills.

Instances of this might be learning feeding techniques to enable a client to eat orally rather through a PEG feed, or working with speech therapists to continue the development of verbal skills.

Formal education

Certificate III